IMPORTANT MESSAGE: COVID-19 RATEPAYER RELIEF MEASURES
Certain measures are in place providing relief to ratepayers experiencing
economic hardship during the COVID-19 pandemic. Please review this message in
its entirety. For more information or to apply via phone please contact
SERVICE SHUTOFF MORATORIUM
BE ADVISED that Executive Order 229 currently prohibits a local government from shutting off water or electric service to a residential customer, or to accounts primarily serving residential customers, due to nonpayment of water, sewer, or electric charges unless the disconnection is to prevent or ameliorate a risk to public health or safety. This shutoff moratorium remains in effect until January 1, 2022. Note: If your local government has a policy of not shutting off customers, it may want to state here that it is not part of their normal policy to shut off residential customers for non-payment.
LATE PAYMENT PENALTY AND LIEN ENFORCEMENT MORATORIUM
BE ADVISED that, until January 1, 2022, Executive Order 229 places a moratorium on local governments enforcing late payment charges and penalties on water or electric accounts, or referring a delinquent water or electric payment to tax sale. On or after January 1, 2022, charges and penalties may be imposed for delinquent payments, and any payments remaining delinquent may be referred to a tax lien sale held by the municipal tax collector.
BILL ASSISTANCE AND ARREARAGE FORGIVENESS PROGRAMS
The New Jersey Department of Community Affairs (DCA) is currently developing a Low Income Household Water Assistance Program (LIHWAP). This program is designed to assist water and sewer customers facing economic hardship due to the COVID-19 pandemic. Further information will be provided once the program goes live.
OPPORTUNITY TO REPAY ARREARAGES IN INSTALLMENTS
BE ADVISED that residents experiencing economic hardship during COVID-19 and who
are behind on their
OTHER IMPORTANT LINKS:
Finding it difficult to pay your energy bills? If you’re faced with a past-due balance, you have options. We’re helping get the word out during the NJ Board of Public Utilities’ Energy Assistance Week. New Jersey Natural Gas is ready to help connect you with FREE energy assistance grants and set up a flexible payment arrangement so you can maintain your natural gas service. If you’re experiencing unanticipated financial hardship, you may now qualify. Get in touch to learn about your options and step-by-step help navigating the application process. Call 800-221-0051 (and say “energy assistance” at the prompt) or visit NJNG.com/EnergyAssistance for more information and to apply.